"Senior Exec" speaks out on MTN and Comcast

[jay santos]

http://www.deseretnews.com/article/1...205682,00.html



"Comcast aggressively marketed to the Utah market that their system would be the only one to offer BYU and the U. of U. sports. In fact, they were marketing that way up to a little over a month ago. After the fan outcry, they changed their marketing approach to having the fans call Direct and Dish TV directly. By calling the satellite customer care centers, it deflected attention to Comcast and was another advantage to Comcast because of the additional cost incurred by the satellite TV centers to take the calls.


Yeah right. Comcast spends $ to get people to call Dish and Direct to kill them with call center costs?? 1,000 calls * 10 minutes per call * 50 rupees/hour = about 15 bucks.

[hyrum]

Originally Posted by jay santos

http://www.deseretnews.com/article/1...205682,00.html



"Comcast aggressively marketed to the Utah market that their system would be the only one to offer BYU and the U. of U. sports. In fact, they were marketing that way up to a little over a month ago. After the fan outcry, they changed their marketing approach to having the fans call Direct and Dish TV directly. By calling the satellite customer care centers, it deflected attention to Comcast and was another advantage to Comcast because of the additional cost incurred by the satellite TV centers to take the calls.


Yeah right. Comcast spends $ to get people to call Dish and Direct to kill them with call center costs?? 1,000 calls * 10 minutes per call * 50 rupees/hour = about 15 bucks.

If DirecTV and Dish were smart they would put mtn calls on one of those auto-answer systems where callers would be asked to "Press 8 to request the mtn". Those calls would be routed direct to Bangalore.

No matter how many people call they are not adding the mtn at the price Comcast wants. Comcast won't move their price until they have maxed out the conversion of sat to cable in their MWC markets.