cougarguard.com — unofficial BYU Cougars / LDS sports, football, basketball forum and message board  

Go Back   cougarguard.com — unofficial BYU Cougars / LDS sports, football, basketball forum and message board > SPORTS! > Cycling

Reply
 
Thread Tools Display Modes
Old 09-04-2009, 09:34 PM   #1
Ryan
Junior Member
 
Join Date: Sep 2009
Posts: 1
Ryan is on a distinguished road
Default Outdoors Unlimited = Horrible Customer Service

I took my bike into Outdoors Unlimited on BYU campus on September 3rd to have a tube replaced on my rear wheel. The guy who helped me was super nice, and I watched him do the work and he did everything perfectly. I used to ride on bike teams and in races in Richmond, VA and I've done plenty of work on bikes. I figured I'd just have outdoor unlimited do it while I was on campus and save myself the hassle. I put the bike in the car after the work was done, and when I got home it was flat. NEVER rode on it. It was probably a faulty tube. It happens. So I took it back to the store THE NEXT DAY, told the person working there the situation, and he took it back to put a new tube in. He NEVER said anything about charging me, and shouldn't have because it’s their faulty crap they put in. After a man, who I assume is the manager, walks in and goes back with the kid working on the bike, and after the tube is already on the bike, they tell me they have to charge me again, full price, for the tube. This is awful, AWFUL customer service. I am looking into buying a fixed gear bike ($600) and a new pump ($50) and I was certain I was going to go to them, but now I will DEFINITELY be going elsewhere. They got my $10 bucks, but lost $650. Customer service and reliability is definitely more important than convenience and Outdoors Unlimited failed in that aspect. Just figured I’d let people know so they’d think twice before shopping there.
Ryan is offline   Reply With Quote
Old 09-05-2009, 03:26 PM   #2
MikeWaters
Demiurge
 
MikeWaters's Avatar
 
Join Date: Aug 2005
Posts: 36,363
MikeWaters is an unknown quantity at this point
Default

you pay people to put a tube on your bike?
MikeWaters is offline   Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 08:45 AM.


Powered by vBulletin® Version 3.8.2
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.